Operations Manager

BON Hotel Waterfront Richards Bay

  • Overview of the role/responsibilities
    • to oversee the operation of the hotel, ensure customer satisfaction and manage the budgets of the various departments of the facility
    • Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent to GM
    • Ensure SOP implementation in all departments and check the same during routine operational checks
    • Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc)
    • Inspecting all departments for SOP implementation.
    •  Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
    •  Monitor the co-ordination between all departments for smooth & efficient operations.
    •  Assessing and reviewing customer satisfaction and service recovery process.
    •  Meet all dept. heads to review & train the staff to upkeep the human capital.
    •  Identifying staff learning needs and assisting with development
    •  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
    • Be available on call 24 hours a day to resolve any urgent problems or emergencies.
    •  Responsible for the overall management of the operation of the hotel.
  • Qualifications and skills
    • A degree or Diploma in Hospitality Management
    • Computer Knowledge, MS Office.  Experience in Property Management Software and Revenue Management Systems is desired (Opera/Micros)
    • Excellent knowledge of OTA’s, integrated systems etc.
  • Experience level
    • Senior Level
    • Minimum 3 to 4 years work experience in a 4 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager
  • Location
    • Richards Bay, Kwa-Zulu Natal
  • Company name and brief description- where applicable
    • BON Hotel Waterfront Richards Bay
  • Application instructions
  • Deadline for applications
    • 30 April 2024
  • Requirements
    • Excellent revenue management skills with experience in budgets, P&Ls, and forecasting
    • Working with colleagues to share skills, knowledge, resources, and networks
    • Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation
  • Benefits and perks
    • Competitive salary
    • Accommodation
    • Option to Provident Fund

General Manager

Oudtshoorn Western Cape

Main Job Requirement

LITERACY Equivalent to grade 12 – Excellent written English and copy-writing skills

NUMERACY Skillful in art of writing to compose reports, correspondence, business letters

LANGUAGE Excellent mathematic skills are required to be able to compile and analyze budgets and hotel figures

PHYSICAL Excellent communication skills in English Language – PR and interpersonal relations.

EDUCATION/ FORMAL TRAINING Well groomed, able to work long hours-professional in appearance

COMPETENCY  Tertiary diploma in hospitality management or a two year business degree or at least 10 years management experience within the hotel industry

  • Turnaround specialist in stringent Market conditions (With previous track record), developing plans and strategies suiting the economic and social  environments.
  • Leadership skills suiting dynamic team environments.
  • Industrial labour relations experiences (hospitality advantageous)

 Scope and purpose of job

  • Directly manages the hotel and staff on a daily basis, and responsible for the overall direction, co-ordination and evaluation of the hotel. The GM is to take the Company/Hotel forward providing vision, inspiration and professionalism of the highest standard. Achieve maximization of profits and return on investment over the long term by the prudent and efficient use of resources. To identify, plan and implement “acquisition and maintenance” marketing and sales strategies and activities to maximise occupancy, REVPAR and ARR.
  • Ensure the highest level of customer satisfaction and lowest rate of defection by building the hotel reputation and relationships, addressing complaints and resolving problems in a positive manner.
  • To create, maintain and develop policies and strategies for the hotel, and ensure compliance of all legislation and company standard operating procedures. Manages and controls the budget, targets, cash and working capital effectively.
  • To seek out new ways to increase and develop business opportunities, new and additional products and to work towards maintaining the hotel’s competitive advantage. To create and maintain an environment where all management and employees develop and excel and employees are disciplined and rewarded. Responsible for staff development and growth within as well as the successful running of all social economic development programmes and all environmental strategies is achieved.

Expected start date August 2024 or earlier.

Location: BON Hotels within South Africa

Please send updated cv and cover letter to and

Customer Relationship Executive

BON Hotel Bloemfontein Central

BON Hotel Bloemfontein Central – Customer Relationship Executive

BON Hotel Bloemfontein Central is looking for a talented Customer Relationship Executive (CRE) to administer our Marketing department which includes extensive social media presence. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As a CRE we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively. Hand-in-hand with this is the daily reporting and administrative duties to be attended to in a timeously manner.


Ultimately, you should be able to handle our social media presence. Perform research on current benchmark trends and audience preferences.

Design and implement social media strategy to align with business goals.

Set specific objectives and reporting on meeting goals.

Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news).

Monitor web traffic.

Collaborate with other teams to ensure brand consistency.

Communicate with followers, respond to queries in a timely manner and monitor customer reviews.

Oversee social media accounts’ design (e.g. Facebook timeline cover and profile pictures)

Suggest and implement new features to develop brand awareness, like promotions and competitions.

Stay up-to-date with current technologies and trends in social media, design tools and applications ensuring high levels of web traffic and customer engagement.


Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times.

Ensures that all reports associated with the position are accurate and produced on time.

Maintains excellent relationships with Hotel guests.

Create and maintain the guest history system.

Produce welcome letter/packet for arriving guests daily.

Develop rapport with return guests while maintaining a professional attitude and image.

Ensure guest privacy and security by correctly following BON Hotel SOP’s.

Fully familiarised with all hotel and company policies, as well as hotel programmes offered such as Loyalty programme.

Participate in company and hotel induction-and refresher programmes.

Responsible for certain Sales and Marketing-related functions within the department particularly; but not limited to, correspondence, research and interacting with guests.

Ensures all relevant documentation and correspondence is received from all departments on a daily basis.

Performs additional duties, which may be required or as requested by the General Manager.

Attends regular meetings with other management members as defined by the General Manager to facilitate the smooth running of the department.

Ensures that all laws, regulations, licenses and BON Hotel policies pertaining to the operation of the department are adhered to.

Accountable for the maintenance of all standards in the department at all times.

Accountable for implementation, adherence and management of all applicable guest satisfaction mechanisms focusing on ongoing service and product improvement resulting in guest loyalty.

Serves on hotel committees as determined by general manager.


Proven work experience in social media.

Hands on experience in content management.

Excellent verbal and written skills.

Ability to deliver creative content (text, image and video).

Solid knowledge of Google Analytics and Facebook META.

Knowledge of online marketing channels.

Analytical and multitasking skills.

Valid driver’s licence.

Transport to-and-from work (even after hours).

This position entails working extended hours from time to time.

Self-driven individual.

Must be a team player.

Good time management skills.

Professional and presentable.

Must be fluent in English (both verbal and written).

Should you believe you have all the required qualifications and skills to fulfil this role and add value to the team, please apply for this position by providing a full and detailed CV before 16 February


Mountain View International Hotels by BON Hotels

Scope and purpose of job

  • Monitors current and anticipated trends, practices, and systems in the food and beverage industry to ensure that the hotel’s food and beverage operations are competitive in the marketplace. 
  • Develops, implements, and evaluates the hotel’s marketing plan, general plan, marketing, and sales strategies to ensure maximum guest satisfaction, sales maximization, and profitability.
  • Conducts weekly inspections of the Food & Drinks regions to ensure the property are kept in the best condition. 
  • Randomly inspects all Food & Drinks regions on a daily basis to ensure facilities and equipment are clean, well-maintained, and functional.
  • Checks the reservation lists, hotel arrival lists, conference guest lists, and VIP lists of the Food & Drinks outlets to make sure that the own staff is aware of VIP guests is skilled in all food and beverage procedures and may serve as a resource when necessary
  •  Encourages team members to strive for the best meal cost percentage and service per employee.
  • Constantly monitors and analyzes the costs of the department and takes appropriate action.

Main Job Requirement


Equivalent to grade 12 – Ability to read, analyze, and interpret general business periodicals professional journals. Ability to write report and procedure manuals.


Good mathematic skills are required to be able to do count of stock items and to create and maintain budgets. Ability to calculate figures and amounts such as discounts, proportions and percentages.


Excellent communication skills in English Language Ability to effectively present information and lead a group of people.


Physically fit to walk and stand for long hours and able to lift, carry equipment up to 25 kg


Bachelor’s degree from four-year college or university; or six years related training.


A positive, flexible attitude to work is essential, as is the ability to work well under pressure in order to meet the demand of the Guests. 6 years experience in the kitchen of a hospitality company and 3 years’ experience within a senior supervisory position.

To apply for available positions, send your CV and cover letter explaining why you’re the best candidate to Please include the position you are applying for. 

Should you not hear back from us, please consider your application unsuccessful.

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