Reservations Manager

Durban based hotel – Umhlanga Ridge

The Reservations Manager will be responsible for:
  • Developing the most effective room rates and pricing strategies aimed at maximising revenue.
  • Complete the forecast of “C&B” report and focus daily on concluding all enquiries converting to definite status.
  • The Reservations Manager must revise pricing recommendations in real time as soon as new information becomes available (this could mean as often as daily).
  • The primary key performance area is by how much the Reservations Manager has demonstrably raised the average daily rate (ADR) of the Hotel.
  • Maintaining improved ADR once an improvement is achieved and continuously growing ADR thereafter to at least keep pace with CPI also constitutes a key performance area.
  • Ability to work accurately under pressure
  • Excellent planning and organisational skills
  • Time management skills are essential
  • Computer Literacy is essential (Micros, Opera, Word and Excel)
  • Well groomed, presentable and professional manner


Durban based hotel – Umhlanga Ridge

The Reservationist will be responsible for:
  • Responds to communications from guests and travel agents concerning reservations arriving by mail, telephone or through a central reservation system
  • Complete the forecast report and focus daily on concluding all enquiries converting to definite status.
  • Preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
  • Fully familiarised with all hotel and company policies, as well as hotel programmes offered such as Loyalty programmes, audit and service measurement programmes and merit awards.
  • Previous experience working in reservations or reception
  • Customer-service experience
  • Excellent written and verbal communication skills
  • Multi-tasking and time-management skills, with the ability to prioritise tasks
  • Computer Literacy is essential (Opera, Word and Excel)

Assistant Restaurant Manager

Richards Bay based hotel – BON Hotel Waterfront Richards Bay

The Assistant Restaurant Manager will be responsible for:
  • Restaurant Department
  • Opening and closing of restaurant and bar
  • Oversea the dining area, supervises food and beverage service staff in accordance with operating policies. 
  • Creates a positive team atmosphere among Team Members.
  • Provides feedback and coaching to the Team regularly.  
  • Understands building capability through Cross training.
  • Treats all Team Members fairly, with respect.
  • Sets high standards for appropriate team behaviour on shift.
  • Works with food and beverage staff to ensure proper food presentation and proper food handling procedures.
  • Handle guest complaints in restaurants.
  • Schedules food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.  
  • Conducting payroll activities such as leave forms, sick notes etc.
  • Check the quality of deliveries of fresh food and baked goods.
  • Arrange for maintenance and repair of equipment and other services.
  • Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
  • Ensures new products are executed properly the following roll-out.
  • Is capable of handling irate customers with a friendly/calm attitude.
  • Ensures product quality and great service. 
  • Shows enthusiasm about guest within the restaurant. 
  • Is flexible in dealing with changes/problems (e.g., being short staffed). 
  • Has effectively forecasted restaurant needs. 
  • Shifts priorities and goals as work demands change. 
  • Priorities tasks effectively to ensure most important tasks are completed on time. 
  • Delegates and follow-up effectively. 
  • Taking Ownership of issues or tasks and also give detail update to the F&B manager, Operations Manager and the General Manager. 
  • Seeks, listens and responds to Guest feedback. 
  • Coaches team on how to exceed Guest expectations
  • Does not blame others; takes accountability for problems. 
  • Effectively identifies restaurant problems through reports and can to resolve the same. 
  • Proficiency in using computer software to be able to perform basis computer duties i.e. reports, restaurant booking quotations etc. 
  • Proficiency in Point of sale ( POS ) software 
  • Assist in planning regular and special event Menu in the bar.
  • One to two years’ experience
  • Warmth and graciousness with the ability to function in a busy environment.
  • Create Excellent guest experiences and
  • Flexible availability to work on nights and weekends.

Housekeeping Supervisor

Richards Bay based hotel – BON Hotel Waterfront Richards Bay

The Housekeeping Supervisor will be responsible for:
  • Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness.
  • They role may involve all aspects of the hotel housekeeping, including laundry, public rooms, private rooms and hotel bedrooms, staff and other internal areas, and agreed restricted external areas of the hotel (e.g. main entrance area) working within the team which performs these roles.
  • Responsibilities include all day to day aspects of cleaning, laundry, hotel housekeeping supplies in public and private rooms, assessing maintenance needs and liaising with Line Manager/ maintenance.
  • To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.
  • Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.
  • Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
  • Regularly taking inventory of cleaning supplies and ordering stock as needed. • Issuing cleaning supplies and equipment to housekeeping staff as needed.
  • Train housekeepers on cleaning and maintenance tasks
  • Oversee staff daily
  • Check rooms and common areas, including stairways and lounge areas, for cleanliness
  • Schedule shifts and arrange for replacements in cases of absence
  • Establish and educate staff on cleanliness, tidiness, and hygiene standards
  • Motivate team members and resolve any issues that occur on the job
  • Respond to customer complaints and special requests
  • Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
  • Participate in large cleaning projects as required
  • Ensure compliance with safety and sanitation policies in all areas
  • Investigating and addressing complaints regarding poor housekeeping service.
  • Work experience as a Housekeeping Supervisor or similar role
  • Hands-on experience with cleaning and maintenance tasks for large organizations
  • Ability to use industrial cleaning equipment and products
  • Excellent organizational and team management skills
  • Stamina to handle the physical demands of the job
  • Flexibility to work various shifts, including evenings and weekends
  • Minimum 3 to 5 years experience in a similar role with a good understanding of English, both written and oral.

To apply for available positions, send your CV and cover letter explaining why you’re the best candidate to Please include the position you are applying for. 

Should you not hear back from us, please consider your application unsuccessful.